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Mobile Maintenance for EBS: eAM Mobile App – All You Need To Know

Oracle Enterprise Asset Management (eAM), a module in Oracle’s E-Business Suite, addresses the comprehensive and routine asset maintenance requirements of asset-intensive organizations. With eAM, organizations can efficiently maintain both assets, such as vehicles, cranes and HVAC systems, as well as rotable inventory items, such as motors and engines. Organizations can track all maintenance costs and work history at the asset level to measure performance and optimize maintenance operations.

App Purpose

Perform much-needed functionality with little to no data entry through the use of various features.

Key Features

The following are the key features of the Oracle Mobile Maintenance for Oracle E-Business Suite application:

A. Work Order Management

  • View assigned operations, tasks, and applicable quality plans
  • View work order details and applicable quality plans
  • View department work and self-assign to operations

B. Resource and Material Management

  • Charge time
  • Add and issue material
  • Clock-In and Clock-Out for assigned operations
  • Perform debrief transactions

C. Work Completion Management

  • Complete operations with quality results
  • Complete work orders with failure data, meter readings, and quality results

D. Problem Reporting, Inspection

  • View asset details, failure history, and applicable quality plans
  • View work order and work request history
  • Create new work orders and work requests
  • Enter quality results for the applicable quality plans for an asset and update existing quality information associated to assets, operations and/or work orders
  • Create express work orders, and perform debrief transactions

E.Synchronization

  • Record asset meter readings
  • Use Mobile Maintenance app in disconnected mode after initial synchronization of data from server, and perform transactions when there is no network connectivity.
  • Perform incremental synchronization when network connectivity is available to upload the offline transactions and download updated work from server.

Possible Customizations

Customization options are limited to changes in

  • App Name & Logos
  • Brand Logos
  • Changes to End User License Agreements
  • Hiding a Field

App Integration Steps

A. System Administrator

  • Apply server side patches for the app
  • Configure mobile application settings for the app
  • Assign the app’s mobile app access role to existing responsibilities
  • Communicate to end users to download the app and which URL to use

B. End Users

  • Download the app from app store
  • Login with EBS user name, password and URL

Required Patches:

A. Release 12.1.3:

  • Patch 26728355: R12.ATG_PF.B (Patch included in consolidated patch # 26733898:12.1.0.)

B. Release 12.2:

  • Patch 26728820: R12.ATG_PF.C (Patch included in consolidated patch # 26733910:12.2.0.)

Oracle Mobile Maintenance “Disconnected” feature uses the Oracle Mobile Field Service Multiplatform framework, which does not require Oracle Lite and consequently Oracle Lite should be uninstalled. If the “mobileadmin” schema exists, refer to My Oracle Support Knowledge Document 2188514.1.

Post-Install Patches:

A. Release 12.1.3:

  • Patch 27678444 – Oracle E-Business Suite Mobile Foundation Release 8.0 Online Help
  • Patch 28278350: R12.OWF.B
  • If you have applied the Consolidated Patch for Data Removal Tool, Patch 27822242:12.1.0, then perform the following steps in the specified order:
    1. Apply Patch 28295762: R12.PER.B
    2. Apply Patch 28303904: R12.FND.B
    3. Recompile the data removal metadata by running the concurrent program “Recompile Metadata for Data Removal Tool”, with the “Entity Type” parameter set to “ALL”
  • Patches for custom app development:
    • Patch 27958894 – client libraries, application template, and sample app
    • Patches for REST services listed in Document 1998019.1– REST services

B. Release 12.2:

  • Patch 27678444 – Oracle E-Business Suite Mobile Foundation Release 8.0 Online Help
  • Patch 28278350: R12.OWF.C
  • If you have applied the Consolidated Patch for Data Removal Tool, Patch 27761509:12.2.0, then perform the following steps in the specified order:
    1. Apply Patch 28295762: R12.PER.C
    2. Apply Patch 28303904: R12.FND.C
    3. Recompile the data removal metadata by running the concurrent program “Recompile Metadata for Data Removal Tool”, with the “Entity Type” parameter set to “ALL”
  • Patches for custom app development:
    • Patch 27958894 – client libraries, application template, and sample app
    • Patches for REST services listed in Section B, Document 1311068.1 – REST services

Issues with Mobile eAM App

Oracle’s core focus is on Desktop ERP but not on mobile. The result is that the apps are not reliable as they throw a lot of errors during deployment time and regular usage. Oracle customers have to apply several patches and raise SR to the Oracle’s product team to make the apps work. Unlike Oracle’s other mobile apps, eAM app has issues that are not easily resolvable. Though Oracle responded with solutions to resolve the errors, these solutions are not sufficient to resolve some of the errors as Oracle’s customers contact us for help to resolve these errors or a custom application.

Some of the major issues with eAM apps are:

  1. App automatically closes after tapping on Department Section in the app
  2. Throws error saying – “Unable to make a secure connection to the Oracle E-Business Suite server. Please verify the TLS setup for the app and the server.”

Integration & Custom App Development Services

Algarytm is a gold partner of Oracle and offers end-to-end mobile app development services for Oracle EBS workflows. Though Oracle Enterprise Asset Management is one of the best tools in the market, there is not a single robust mobile app for the modern day needs of organizations. Algarytm offers custom eAM mobile application that is easy to customize and simplifies asset maintenance activities. Fill out the form to learn more about eAM App.

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