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Happy Customer

“A Happy Customer Is a Loyal Customer. A Loyal Customer Is Always a Profitable Customer.”

 

Narrow margins and rising costs make it difficult for wholesale distributors to grow. Add to that the explosion of mobile apps catering to customers on the go, and you begin to see the complexity here. In order to remain competitive, you must deliver new levels of customer service.

Our Happy Customer app lets wholesale distributors interact with customers in new ways. From browsing product catalogs with a fingertip to immediate access to prices and the ability to order online, the Happy Customer app delivers the competitive edge you need for success. Your customers are able to manage inventory, check order status, and even create inventory reports on the SAP ECC from anywhere, at any time with this app. Ensure that your customers can stock the right products at the right time, in the ideal quantities.

Technology Features

  • Integrated barcode scanner for products
  • Real-time goods receipt confirmation
  • Inventory updates with either full or partial order
  • Catalog integration with full feature set
  • View past purchase orders and order status
  • Support for offline inventory updates and reports
  • Add products to a shopping cart even when offline
  • Auto-generated planning report for optimum order

Business Benefits

  • Tailored for the distribution industry
  • Improve customer satisfaction and loyalty
  • Create additional channels of revenue
  • Reduce call center/sales support burden
  • Free reps to focus on cross-sell/up-sell
  • Know what your customers buy from others
  • Optimize supply chain and reduce rush/late orders
  • Significant decrease in TCO and increase in ROI

Let's BUILD SOMETHING AWESOME
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